SHIPPING POLICY
At River Noa, we are committed to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines our procedures for shipping orders of our high-quality underwear. Please read this policy carefully to understand how we handle shipping, delivery, and related matters.
Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
During high-demand periods, such as holidays or promotional events, processing times may be extended. We appreciate your patience during such times.
Shipping Methods:
We offer the following shipping methods for your convenience:
Standard Shipping: Our standard shipping option typically takes 3-7 business days for domestic orders.
Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping services. Expedited shipping generally takes 1-3 business days for domestic orders.
Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of the package. Shipping costs will be displayed during the checkout process before you finalize your order.
We may offer free shipping promotions for orders that meet specific criteria, such as a minimum order value. Please refer to our website or promotional emails for details on any ongoing promotions.
Shipping Destinations:
We currently ship our products domestically at this time.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
Delivery Times:
Delivery times may vary depending on your location, chosen shipping method, and external factors.
While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates, especially during peak shipping seasons or unforeseen circumstances (e.g., extreme weather conditions or global events).
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Incomplete or Incorrect Addresses:
Please ensure that your shipping address is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by customers.
If you realize you've provided an incorrect address, please contact our customer support team as soon as possible to request a correction.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Returns and Exchanges:
For health and safety, we cannot accept returns on underwear, except in cases of quality or workmanship defects. If you need help with a refund or return contact us at info@rivernoa.com. You will be responsible for the return postage on all returns and once the return is received it takes 7-10 business days for the funds to be allocated back to the cardholder.
At River Noa, we prioritize customer satisfaction, and we do our best to provide reliable and efficient shipping services. If you have any questions or require further assistance regarding your order or our shipping policy, please don't hesitate to contact our customer support team.
Note: This Shipping Policy is subject to change, and any updates will be reflected on our website.
Last updated: 12/2023